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BUGS & BLADES

 

PRIVACY POLICY

Last Updated: February 27, 2026

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Introduction

Bugs & Blades, Inc. (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our services.

By using our website or services, you agree to the terms of this Privacy Policy.

 

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name

  • Property address

  • Billing address

  • Email address

  • Phone number

  • Service details

  • Payment information (processed through a third-party processor)

  • Communications and feedback

  • Signed service authorizations (via Briostak)

We may also automatically collect certain technical information including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Referral source

  • Time spent on pages

We do not record phone calls.

 

How We Use Your Information

We use personal information to:

  • Schedule and perform pest control services

  • Process payments

  • Send appointment reminders and service updates

  • Provide customer support

  • Maintain internal records

  • Improve website performance and services

  • Comply with legal obligations

We do not sell personal information.

 

Payment Processing

Payments are securely processed through a third-party payment processor.

Bugs & Blades does not store full credit card numbers on its own servers.

All payment processing complies with PCI-DSS security standards through our payment provider.

 

SMS Communications

If you provide your mobile phone number, you consent to receive text messages related to:

  • Appointment reminders

  • Technician arrival notifications

  • Service updates

  • Billing communications

  • Customer support

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP.

For assistance reply HELP or contact:

Phone: 203-434-3279
Email: support@bugsblades.com

 

Messaging Terms and Conditions

By providing your phone number and agreeing to receive texts, you consent to receive text messages from Bugs & Blades at 203-434-3279 regarding informational communications related to services.

Consent is not a condition of purchase.

Message frequency varies.
Message and data rates may apply.

You can reply STOP to unsubscribe at any time or HELP for assistance.

You can also contact us at:

Phone: 203-434-3279
Email: support@bugsblades.com

Mobile opt-in information is never shared with third parties.

 

Cookies and Tracking Technologies

Our website may use cookies and similar technologies including:

  • Google Analytics

  • Google Ads tracking

  • Meta (Facebook) Pixel

  • CallRail call tracking (for attribution only)

These tools help measure website traffic and marketing performance.

You may disable cookies through your browser settings.

 

Data Sharing

Customer data is not shared with third parties for promotional or marketing purposes.

Mobile opt-in and consent are never shared with anyone for any purpose.

Any information sharing mentioned elsewhere in this policy excludes mobile opt-in data.

 

Third-Party Disclosure

We may share information with trusted service providers including:

  • Website hosting providers

  • Payment processors

  • Analytics providers

  • CRM software such as Briostak

  • Professional advisors

  • Government authorities when required by law

These providers are required to maintain confidentiality and safeguard information.

 

Data Retention

We retain personal data as follows:

Customer records: 7 years
Payment records: per processor retention policies
Marketing data: until opt-out
Analytics data: per platform retention settings

We may retain information longer if required by law or to resolve disputes.

 

Connecticut Privacy Rights

Connecticut residents may request:

  • Access to personal data

  • Correction of inaccurate data

  • Deletion of personal data

  • Confirmation of data processing

  • A copy of personal data

  • Opt-out of targeted advertising (where applicable)

Requests may be submitted to:

support@bugsblades.com

We respond within 45 days as required by Connecticut law.

If a request is denied, you may appeal and we will respond within 60 days.

 

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

However, no method of internet transmission can guarantee complete security.

 

Children’s Privacy

Our services are not directed toward children under 13.
We do not knowingly collect information from children under 13.

 

Contact Information

Bugs & Blades, Inc.
235 Danbury Road
Wilton, CT 06897

Phone: 203-684-2656
SMS: 203-434-3279
Email: support@bugsblades.com

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