top of page

BUGS & BLADES

 

PRIVACY POLICY

Last Updated: February 27, 2026

 

1. INTRODUCTION

Bugs & Blades (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.bugsandblades.com (the “Site”) or use our pest control services (the “Services”).

By using our Site or Services, you agree to the terms of this Privacy Policy.

2. INFORMATION WE COLLECT

We collect information that you voluntarily provide and certain information automatically collected through technology.

​

A. Information You Provide

  • Full name

  • Property address

  • Billing address

  • Email address

  • Phone number

  • Payment information (processed via third-party provider)

  • Service history

  • Communications and feedback

  • Signed service authorizations (via Briostak)

B. Automatically Collected Information

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on pages

  • Referral source

This data is collected through cookies, analytics tools, and website tracking technologies.

We do not record phone calls.

3. HOW WE USE YOUR INFORMATION

We use personal information to:

  • Schedule and provide pest control services

  • Process payments

  • Send appointment reminders and service updates

  • Provide customer support

  • Maintain internal records

  • Improve website performance

  • Comply with legal and regulatory requirements

We do not sell your personal information.

4. PAYMENT PROCESSING

Payments are processed securely through a third-party payment processor.

Bugs & Blades does not store full credit card numbers on its own servers.

All payment processing is handled in accordance with PCI-DSS standards by our payment provider.

5. SMS COMMUNICATIONS

If you provide your mobile phone number, you consent to receive text messages related to:

  • Appointment scheduling and reminders

  • Technician arrival notifications

  • Service updates

  • Billing notifications

  • Customer support communications

Message frequency varies.
Message and data rates may apply.

You may opt out at any time by replying STOP.

For assistance, reply HELP or contact us at:

203.684.2656
support@bugsandblades.com

We do not share mobile numbers or SMS consent with third parties for marketing purposes.

6. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to improve your experience and analyze website performance.

We use tools including:

  • Google Analytics

  • Google Ads conversion tracking

  • Meta (Facebook) Pixel

  • CallRail call tracking (for call attribution only, not recording)

These tools help us:

  • Measure website traffic

  • Understand marketing effectiveness

  • Improve service performance

You may disable cookies through your browser settings. Some Site features may not function properly if cookies are disabled.

7. TARGETED ADVERTISING OPT-OUT

Although we do not sell personal data and do not actively engage in retargeting advertising campaigns, certain analytics or advertising platforms may use cookies that qualify as targeted advertising under Connecticut law.

To opt out of targeted advertising, please contact us at:

support@bugsandblades.com
203.684.2656

We will process opt-out requests in accordance with applicable law.

8. THIRD-PARTY DISCLOSURE

We do not sell, trade, or rent personal information.

We may share information with trusted service providers, including:

  • Website hosting providers

  • Payment processors

  • Analytics providers

  • CRM software (including Briostak)

  • Professional advisors

  • Regulatory authorities when required by law

All service providers are required to maintain confidentiality and safeguard information.

9. DATA RETENTION

We retain personal information as follows:

  • Customer and service records: 7 years

  • Payment records: retained according to our payment processor’s retention policies

  • Marketing data: retained until you opt out or unsubscribe

  • Website analytics data: retained according to platform settings

We may retain information longer if required by law or to resolve disputes.

10. CONNECTICUT DATA PRIVACY RIGHTS (CTDPA)

If you are a Connecticut resident, you have the right to:

  • Confirm whether we process your personal data

  • Access your personal data

  • Correct inaccuracies

  • Request deletion of personal data

  • Obtain a copy of your personal data

  • Opt out of targeted advertising (if applicable)

To exercise your rights, contact:

support@bugsandblades.com
203.684.2656

We will respond within 45 days as required by Connecticut law.

Right to Appeal

If we decline your request, you may appeal by contacting us in writing. We will respond to appeals within 60 days as required by law.

11. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

However, no method of transmission over the internet can be guaranteed to be completely secure.

12. CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.

13. EMAIL COMMUNICATIONS (CAN-SPAM COMPLIANCE)

We collect email addresses to:

  • Respond to inquiries

  • Send service updates

  • Send invoices and receipts

  • Provide information about services

We comply with the CAN-SPAM Act by:

  • Not using false or misleading subject lines

  • Clearly identifying promotional messages

  • Including our physical business address

  • Providing a clear unsubscribe mechanism

You may unsubscribe at any time by using the link in our emails or by contacting support@bugsandblades.com.

14. DATA BREACH NOTIFICATION

In the event of a data breach involving personal information, we will notify affected individuals in accordance with applicable Connecticut and federal law.

15. THIRD-PARTY LINKS

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

16. CONTACT INFORMATION

Bugs & Blades
235 Danbury Road
Wilton, CT 06897

support@bugsandblades.com
203.684.2656

bottom of page